Effective Date: March 10, 2026
Last Updated: March 10, 2026
These Terms of Service (“Terms”) are a legal agreement between you (“User,” “you”) and Entropy Reversal, Inc., a Delaware corporation (“Company,” “we,” “us,” “our”), governing your use of LobsterCloud (the “Service”) at lobstercloud.ai.
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old to use the Service. By creating an account, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. We do not knowingly provide the Service to anyone under 18.
You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to a U.S. Government embargo (including, without limitation, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions), and that you are not listed on any U.S. Government list of prohibited or restricted parties, including the Treasury Department’s Specially Designated Nationals (SDN) list or the Commerce Department’s Entity List. You may not use the Service in violation of any applicable export control or sanctions laws.
LobsterCloud provides managed, isolated cloud environments (“Instances”) running AI agent software, including the open-source OpenClaw agent. Depending on the plan you select, your Instance may be a Linux virtual machine, a macOS environment, or another provisioned machine type. Each Instance includes dedicated compute resources (CPU, RAM, storage) as described on the plan page at checkout.
The Service requires you to provide your own API key from a supported large language model (“LLM”) provider (such as OpenAI, Anthropic, OpenRouter, or others as supported). We do not provide LLM access. You are responsible for maintaining a valid API key and any costs associated with your LLM provider.
You must register using a supported authentication method (e.g., Google Sign-In). You agree to provide accurate information and to keep your account credentials secure. You are responsible for all activity under your account. You must notify us immediately of any unauthorized access to your account.
If a free trial or promotional offer is available for your selected plan, the pricing, trial length, and conversion terms disclosed at checkout govern. If you do not cancel before the trial or promotional period ends, your subscription will automatically convert to a paid subscription and you will be billed at the rate disclosed at checkout.
Subscription fees are billed monthly in advance at the rate disclosed at the time of sign-up. All fees are in U.S. dollars and are exclusive of applicable national, state, or local taxes (such as VAT or sales tax). You are responsible for all applicable taxes, and we will charge them to your payment method when required by law. Prices may change with 30 days’ prior notice. Changes do not affect the current billing period.
Payments are processed through Stripe. By providing payment information, you authorize us to charge your payment method on a recurring monthly basis. You may cancel your subscription at any time through the dashboard, and cancellation will be at least as simple as the original sign-up process.
Refunds after any trial or promotional period are handled on a case-by-case basis at our sole discretion. To request a refund, contact us at [email protected]. There is no automatic right to a refund after billing has commenced.
You are responsible for all actions performed by your AI agent, including but not limited to: browsing websites, making purchases, sending messages, executing code, interacting with third-party services, and any other autonomous actions. The AI agent acts on your behalf and under your direction. You are responsible for configuring appropriate permissions, approval settings, and safeguards for your agent’s autonomous operations.
This responsibility does not apply to the extent that damages are directly caused by our breach of these Terms, our gross negligence, our willful misconduct, or liabilities that cannot be limited under applicable law.
You are responsible for safeguarding your LLM API key and any costs incurred through your LLM provider. Your API key is stored on your Instance and in encrypted Instance backups. Depending on your configuration, API requests from your Instance to your LLM provider may be transmitted directly from your Instance or routed through LobsterCloud infrastructure. In either case, we store and use your credentials only to authenticate requests to the LLM provider you designate. We do not sell, share, or expose your API key to unauthorized third parties.
We are not liable if your use of the Service results in the suspension, termination, or banning of your account with any third-party LLM provider or other integrated service.
You are responsible for ensuring that your use of the Service complies with all applicable laws, regulations, and third-party terms of service (including those of your LLM provider and any websites or services your agent interacts with).
You agree not to use the Service for any of the following:
We reserve the right to suspend or terminate your account without notice if we reasonably determine that you have violated this Acceptable Use Policy.
As between you and us, and subject to any applicable third-party rights (including LLM provider terms), you retain whatever rights you hold in content, code, data, and other materials created by or through your AI agent (“User Content”). We claim no ownership over User Content.
You grant us a limited, non-exclusive, royalty-free license to host, copy, transmit, back up, and otherwise process User Content as necessary to provide, secure, maintain, and support the Service. This license terminates when your User Content is deleted from our systems (including backup expiration).
The Service, including the LobsterCloud platform, dashboard, website, branding, and all related technology (excluding open-source components such as OpenClaw), is owned by Entropy Reversal, Inc. and protected by applicable intellectual property laws. These Terms do not grant you any rights to our trademarks, service marks, or branding.
If you provide feedback, suggestions, or ideas about the Service, you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, modify, and incorporate such feedback without obligation to you.
We respect the intellectual property rights of others and expect our users to do the same. If you believe that content hosted on or accessible through the Service infringes your copyright, you may submit a notice to our designated DMCA agent:
DMCA Agent:
Entropy Reversal, Inc.
Attn: Legal Department
1111b S Governors Ave, Suite 58142
Dover, DE 19904, United States
Email: [email protected]
Your notice must include: (a) a description of the copyrighted work claimed to have been infringed, (b) identification of the infringing material and its location, (c) your contact information, (d) a statement that you have a good-faith belief the use is not authorized, (e) a statement under penalty of perjury that the information is accurate and that you are the copyright owner or authorized to act on their behalf, and (f) your physical or electronic signature.
We will respond to valid DMCA notices in accordance with applicable law. It is our policy to terminate the accounts of users who are repeat infringers in appropriate circumstances.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
We maintain administrative access to your Instance for the purposes of infrastructure management, debugging, and support. We do not access Instance content in the ordinary course of operations. We may access Instance content when necessary to: (a) operate, maintain, or troubleshoot the Service, (b) investigate potential violations of these Terms, (c) respond to your support requests, or (d) comply with legal obligations.
We continuously collect infrastructure telemetry (CPU, RAM, disk usage) and application metadata (error logs, LLM API call metadata, installed skills, agent activity metrics) for capacity planning, service health, and product improvement. This telemetry does not include the content of your prompts, responses, conversations, or files.
We may offer optional features (such as request filtering, safety firewalls, or content moderation) that analyze the content of data flowing to and from your Instance. These features are disabled by default and activated only when you explicitly enable them. See our Privacy Policy for details.
After the retention and backup rotation periods, data cannot be recovered.
The Service is provided on an “as-is” and “as-available” basis. We do not guarantee any specific level of uptime, availability, or performance. We may perform maintenance, updates, or experience outages that temporarily affect the Service. We will make reasonable efforts to provide advance notice of planned maintenance but are not obligated to do so.
The Service integrates with or depends upon third-party services, including, where supported, LLM providers (such as OpenAI, Anthropic, OpenRouter, MiniMax, xAI, and others), messaging platforms (such as Telegram, Discord, Slack, WhatsApp, Signal, iMessage, and others), and payment processors (Stripe). This list is non-exhaustive and may change as the Service evolves.
We are not responsible for the availability, accuracy, or conduct of any third-party service. Your use of third-party services is governed by their respective terms and privacy policies.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
We may occasionally offer features designated as “Beta,” “Preview,” or “Experimental.” These features are provided “as is” for testing purposes only, may contain bugs or errors, and may be modified or discontinued at any time without notice. We disclaim all warranties and liability arising from your use of Beta features. Beta features may be subject to additional terms disclosed at the time of access.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ENTROPY REVERSAL, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, WHETHER IN AN ACTION IN CONTRACT, TORT, OR OTHERWISE, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE.
You agree to indemnify, defend, and hold harmless Entropy Reversal, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
To the extent permitted by applicable law, this indemnification obligation does not apply to claims arising solely from our breach of these Terms, gross negligence, or willful misconduct.
You may cancel your subscription at any time through the dashboard or by contacting support. Cancellation takes effect at the end of the current billing period.
We may immediately suspend or terminate your account without prior notice for: violation of the Acceptable Use Policy, security threats, fraudulent activity, non-payment, or legal requirements.
For other reasons, we will provide reasonable notice where practicable. If we terminate your account without cause, we will refund prepaid fees for any unused portion of the current billing period on a pro-rata basis.
Upon termination, your access to the Service will cease. Data retention and deletion follow the rules described in Section 8.2.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, including the Consumer or Commercial Arbitration Rules as determined by the nature of the claimant and the claim. The arbitration shall be conducted in English and shall take place in the State of Delaware or via remote virtual appearance, at the election of the initiating party. Judgment on the award may be entered in any court of competent jurisdiction.
You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the state or federal courts located in Delaware.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court’s jurisdiction.
Nothing in this Section 15 waives or limits any rights that cannot be waived or limited under applicable law.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Service and updating the “Last Updated” date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.
Entropy Reversal, Inc.
1111b S Governors Ave, Suite 58142
Dover, DE 19904, United States
Email: [email protected]
Website: lobstercloud.ai